For shipping with in Singapore:
- We take 48 hours to process and dispatch your order. And it takes 5-7 business days for the order to be delivered to you.
- However, if the address/pin code/phone no. is incorrect, the pin code is unserviceable, or if the color match is taking time, then it could take some extra days to dispatch your order based on the time taken to communicate and match the product to your hair.
- Please note: During festivals or any unforeseen circumstances your shipment may get further delayed. We assure you that we will try our best to deliver your product as quickly as possible and truly appreciate your patience during these times.
For International Orders (Outside Singapore):
- No return and exchange applicable on orders outside Singapore.
- Orders might take 10-15 working days to get delivered for orders outside Singapore.
Given below are the shipping charges :
- Additional shipping charges to be borne by the customer which will be notified while dispatching the product.
MyJoels shall not be responsible for delivery taken by an alternative person.
All claims for shortages or damages must be reported on the day of delivery with an unboxing video via email at myjoels23@gmail.com or call us at +65 81724599. An unboxing video is mandatory to claim shortage or damage in transit.
Contact us to initiate a return. In case you wish to know our replacement and refund policy, please click