*Items purchased during the sale are eligible for exchange but not for returns.
*Our refund and exchange policy allows for a one-time return or exchange per product with in 7 days of the purchase.
*For Return related queries, please allow us 24 Hours to revert*
*The refund will be processed within 6-7 days after MYJOELS receives the product and completes the quality check.*
As long as the hair extensions are in the same condition as they were shipped out, we accept returns/exchanges for all standard products within 7 days of your receiving the package.
We accept returns or exchange requests that are made within 7 days of receipt of shipment if the following conditions are met: 1) The goods must be in the same condition as they were when shipped out. We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut, or washed)
2) It should not be a customized product.
If you want to return or exchange an item, you will need to call at +65 81724599 or mail us at myjoels23@gmail.com
Yes, you need to arrange your own return wherein the cost to be borne by the returnee.
As soon as we receive the package, the product(s) will undergo a quality check, if the returned products pass the quality check we will process the refund.
The refund will be processed in the original method of payment.
For COD customers we will connect with you to process the refund, and the refund will be transferred through a suitable online payment gateway.
Most banks usually take 3-5 business days to process the return, however, it could take up to 7 business days to reflect in your account.
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